When the grid goes down, the difference between a minor inconvenience and a real problem often comes down to whether you have a source of backup power. Jackery sells portable power stations, solar panels, and home backup kits aimed at two situations: keeping essentials running during outages, and powering off-grid adventures. The company says it was founded in 2012, reports 7 million+ units sold between 2018 and March 2026, and cites recognition from 200+ media outlets.
Here is a walk through the lineup, prices, and policies, plus things to check before you invest in a power system.
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1. Two Main Uses
Home backup. The brand promotes its larger HomePower and Explorer units for storm and outage readiness, with customer stories about home backup during storms.
Outdoor and off-grid. Camping, RVs, remote cabins, film sets, and remote work. These use the smaller, more portable Explorer models.
2. Power Stations and Solar Generators
Capacities and outputs below are as listed on the site.
Large and home-focused
- Explorer / Solar Generator 5000 Plus: 5040Wh, 7200W, 120V/240V
- HomePower 3600 Plus: 3.6 kWh, 3600W, 120V
- HomePower 3600 Pro Max: 3.6 kWh, 2kW at 120V or 4kW at 240V
- HomePower 3000: 3072Wh, 3600W
- HomePower 2000 Plus v2: 2048Wh, 2400W
- HomePower 1000 Plus v2: 1024Wh, 1800W, described as modular up to 11kWh
Mid-range Explorers
- Explorer 2000 v2: 2042Wh, with a 1.3-hour emergency charge
- Explorer 1500 Ultra: 1536Wh, 1800W
- Explorer 1500 v2: 1536Wh, 2000W AC
- Explorer 1000 Plus: 1264Wh, LiFePO4 battery
- Explorer 1000 v2: 1070Wh, with a 1-hour emergency charge
Compact
- Explorer 300 v2 / 300D / 300: 288–293Wh, 140–300W
Red Cross Edition (made with the American Red Cross): HomePower 3600 Plus, 2000 Plus v2, and 1000 Plus v2.
FridgeGuard: 1024Wh, 800W, designed to keep a fridge running during an outage.
3. Solar Panels and Battery Packs
SolarSaga panels are IP68 waterproof (except one IP65 refurbished model):
- SolarSaga 500 X (bifacial): $799, down from $999
- SolarSaga 200W, 100 Prime, 100 Light, 100 Air, and 40 Air
- Refurbished SolarSaga 100W (24.3% efficiency) and 40W Mini (23% efficiency)
Battery packs for expanding capacity:
- Battery Pack 5000 Plus: $2,899
- Battery Pack 3600 Plus: $1,499
- Battery Pack 2000 Plus and 2000 Plus v2
4. Bundles and Home Backup Kits
Sale prices as shown, with the previous price in brackets:
- HomePower 3600 Plus + SolarSaga 500 X: $2,469 (was $2,729)
- HomePower 3600 Plus (7.2kWh) + SolarSaga 500 X: $3,199 (was $4,139)
- Explorer 5000 Plus + two SolarSaga 500 X: $4,639 (was $5,159)
- Explorer 5000 Plus bundle with Smart Transfer Switch: $5,479 (was $6,089)
- Whole-Home Backup Kit 5000 Plus (20kWh, 14.4kW): $12,139 (was $13,489)
- HomePower 3000 + two SolarSaga 200W: $1,799 (was $2,149)
- HomePower 2000 Plus v2 + 500W: $1,679 (was $1,889)
- HomePower 1000 Plus v2 + SolarSaga 200W: $869 (was $949)
Accessories include smart and manual transfer switches, DC and AC cables, carrying cases, a power station trolley, a 102W GaN charger, and a DC-DC alternator charger. A refurbished section also lists several Explorer models, panels, and a battery pack.
5. Warranty, Shipping and Returns
- Warranty: The homepage advertises "up to 5-year free warranty," while the cart mentions "up to 7-year Warranty only at Jackery.com." These claims differ, so confirm the current terms. Paid 2-year extended warranties are also sold.
- Shipping: Free and fast delivery is advertised.
- Returns: 30-day money-back guarantee, with a return application page.
- Price protection: A 30-day price guarantee or price match.
- Financing: Buy Now Pay Later options, including Klarna.
6. Promotions and Membership
- Power Outage Ready promotion for storm season: "Up to $2060 Off," shown for Oct 15 to 25.
- Free membership: $200 off a first-registration coupon, a free gift on a first order over $1,000, free extended warranty, early access, and member pricing.
- Discount programs: Special, Key Worker, Senior, Student, Referral Bonus, Bulk Buy, and Trade-In.
- Installation support for home backup through Qmerit, plus a repair service.
7. Contact
- Sales: 1-888-787-1654 for pre-sale questions.
- Call and SMS: 1-888-502-2236 (US and Canada), Mon–Fri, 9AM–6PM PST.
- Support: hello@jackery.com, plus a support center at support.jackery.com with FAQs and manuals.
- Separate emails for dealers, installers, and Latin America.
8. What Stood Out
A wide range of sizes. From ~290Wh portable units to a 20kWh whole-home kit, there's something for a weekend camper and for a storm-prone household.
Expandable systems. Battery packs and modular setups mean you can start small and add capacity.
Practical outage extras. The FridgeGuard, transfer switches, and installation support address real home-backup needs.
Lots of buying options. Refurbished units, financing, trade-in, and a 30-day money-back guarantee.
9. Things to Keep in Mind
Warranty details conflict on the site. "Up to 5 years" and "up to 7 years" both appear. Get the exact term for the model you're buying in writing.
Marketing claims. "7 million+ units sold" and the media logos (The New York Times, Wall Street Journal, Forbes) are the brand's own statements. The page doesn't show article links.
No ratings on the homepage. I didn't see star ratings or written reviews, so look at independent reviews for the specific model.
Match capacity to your needs. Add up the wattage of the devices you want to run and how many hours you need. Watt-hours (capacity) and watts (output) are different, and heavy appliances may exceed a smaller unit's output.
Whole-home backup needs professional installation. Connecting a power system to your home wiring, including transfer switches, should be done by a licensed electrician and may require permits. Never back-feed your home's electrical system without a proper transfer switch.
Use indoors with care. Keep power stations ventilated and dry, away from heat sources, and follow the manual for charging and storage. Solar panels should be placed and secured safely.
Medical devices. If you rely on powered medical equipment, don't treat a portable power station as your only plan. Talk to your provider and utility about backup options.
Promo timing. Sale banners tied to dates, such as Oct 15 to 25, may change, and large discounts often return, so compare before deciding.
10. The Bottom Line
If you want backup power for storms or off-grid trips, Jackery offers one of the broadest ranges around, from small Explorers to expandable home systems. Work out your wattage needs first, confirm the warranty terms, and use a licensed electrician for anything connected to your home.
👉 Shop the full Jackery portable power collection here